Get in touch

Last updated: 2026-11-06T22:37:50+00:00

A phone number and a contact form are both absent here, in favour of keeping a written record over an unverifiable chat.

Email

Email [email protected] for anything website-related, from a text error or broken link to privacy and cookie page questions, or a fake page pretending to be us.

Account, payment and bonus questions

Routing these through the gaming platform is required; we are not the ones who handle them. Everyday questions are answered quickest through the live chat built into your account, while formal complaints and paperwork call for the platform's dedicated support address. Unlocking accounts, releasing withdrawals or restoring bonuses is not possible through an email to us, given our lack of account access.

What to include

• Include the email address tied to the account, so the case can be located.
• The exact date and time, with your time zone.
• A screenshot, if what went wrong is something visible.
• If money is the issue, give us the transaction reference.

Those four details are usually enough to check a case right away. If they are not provided, the initial reply becomes a request for them, which wastes a day.

Response times

This page avoids promising any particular number of hours. It fluctuates through the day, and vowing something you cannot deliver once the clock strikes three is worse than staying quiet altogether. We work through the queue strictly in arrival order.

Complaints

If support cannot fix the problem, get the answer in writing and use the platform's complaints procedure. We could not find licence or regulator details for AskPaul Casino, so that procedure is the place to start.